Ironstone Management Group Company Policies

All applicants and residents are welcome to review a copy of your lease. Your lease is a legally binding document, and both you and we are bound by the legal terms of your lease. Many of our policies are outlined within your lease

We require all communication to be documented in writing. The best way to do this is to send a text or email-this is for your protection as well as ours! We respond to all written communication within 5 business days, but our typical turnaround time is much quicker. The best/fastest way to get a response from our team is to text or email us. Leaving multiple voicemails will not warrant a quicker response. If you have an emergency maintenance request, you can call our office and select option 3, which will route you to our emergency maintenance team. The ONLY classified maintenance emergencies are: 1) Water discharging into your property, 2) No Heat in the winter with excessively cold outside temperatures, 3) No AC in the summer with excessively hot temperatures, 4) Fire

Rent is due on the 1st of the month, and is considered late on the 6th of the month. If any portion of your monthly balance is not paid in full by the 6th, you will receive a 5 Dat Notice. 5 Day Notices may go out via your portal, be posted on your door, and/or sent via certified mail. **THE ONLY PAYMENTS ACCEPTED AFTER THE 6th OF THE MONTH ARE CERTIFIED FUNDS (Cashiers check or money order either 1) Dropped off at your designated leasing office, or 2) Dropped off at our 24 hour dropbox located at 4519 E 31st Street, Tulsa. This is a gated community and gates are closed after 7pm. If gates are closed, you will need to park outside of the community and walk through the pedestrian gate to get to the leasing office. 

All costs associated with posting your notice of non payment, sending your certified mail, or handling your delinquent account may be passed through to you-this is in addition to your late fee. All rent related questions need to be directed to leasing@ironstonemanagementgroup.com

All maintenance requests/work orders must be submitted through your Tenant Web Access portal. This is the only way that we can guarantee that they will be assigned to the right person! Please note that Ironstone Management Group works exclusively with third party contractors-these contractors are not employees of Ironstone Management Group. Once we have dispatched the work order to the appropriate vendor, it will be THE TENANT'S responsibility to let us know if you do not hear from the contractor within a reasonable period of time (typically 3 days for non-emergency work orders), or if the work order was not adequately resolved. If you do not receive scheduling communication from the vendor within 3 days, please send an email to leasing@ironstonemanagementgroup.com to let us know so that we can follow proper protocol, and reassign the work order. Our vendors work during normal business hours. You are responsible for accommodating their schedule and availability. If you cannot accommodate their scheduling requests, we reserve the right to provide them with access to your unit, and provide 24 hour notice of entry. If you have pets, they do need to be secured while contractors are on site. If you need special scheduling accommodations outside of normal business hours, you can do so by paying the contractors additional trip fees for servicing your work order outside of business hours.  

We will ask for a lease start date. We will compose your lease based off of this lease start date. The expectation is that you sign your lease promptly, since you will have had ample time to review the lease prior to receipt. If you try to access your unit prior to signing a lease and paying the holding fee, you will be assess with a $100 fine. 

We will always treat you with kindness and respect, and we ask that you implement these same policies when communicating with our team members. We are here to serve YOU!

We take security very seriously. Because of this, we do not give out keys to front doors. We create unique codes for each resident-depending on your move-in timeline, you may choose this code, or we may choose this code for you. We ask that you DO NOT provide your door code to anyone who is not a lease-holder, or a member of our team. Should you need you door-code changed after move in, due to preference or a breach in security, you will be assessed a $75 trip fee to do so.

If you need an individual to be added or removed from the lease, there is a $350 administrative fee prior to doing so. Once this fee has been collected, we will begin working on the necessary paperwork to add/subtract lease holders. If you are wanting to add a new individual to the lease, the individual does need to apply through Ironstone to be screened/approved. 

Unless otherwise stated in your lease, we have 60 days to process your security deposit from the date that your lease end(ed). If there are claims to be made, we will coordinate that turnover work, and will refund the balance of your deposit to you via certified mail once we've received all invoices. 

LEASE BREAK

The improper termination fee (lease break fee) is the forfeiture of your deposit plus an additional month's rent, with adequate 30 day notice to vacate required. 

TRANSFERS

For on site transfers at apartment communities: On site transfers are allowed after resident has fulfilled their initial lease term. The on-site transfer fee is $350.00, and a new application must be submitted, in addition to a new security deposit. Transfers will be granted at no less than the current rent rate that resident is currently paying for their occupied unit. Should resident wish to transfer prior to the expiration of their initial lease, they will be subject to an improper termination fee as outlined in the lease and in the lease break provision outlined above.